1- Introduction

This policy outlines how Pick Chance processes information, including personal and business data, that we collect from you or that you provide to us. By accessing or using our services, you accept and consent to the practices described in this Privacy Policy.

2. Definitions

2.1 Merchants: Refers to individuals or entities registered on the application, whether or not they have used the service.
2.2 Customer: Refers to those who have benefited from the application service or have placed an order at least once.
2.3 Producer Provider/Factory: Refers to entities offering products or production residues through the application.

3. Data Collection and Usage

We collect various types of information to provide, maintain, and improve our services. This includes:

3.1 Commercial Data: Information such as device protocol address, geographical location, contact information, device identity, and anonymous data through cookies.
3.2 Contact Information: Name, address, phone number, email, etc.
3.3 Financial Information: Full bank account numbers, date of birth, and national identification number.
3.4 Direct Data: Information you provide directly when accessing or using our services, such as when creating an account, requesting a service, or contacting customer support.

4. How We Use Your Data

We may use the collected data for the following purposes:
4.1 Maintain and improve our site, platforms, applications, products, and services.
4.2 Facilitate transactions and improve customer experiences.
4.3 Develop new products and services.
4.4 Communicate with you regarding updates, security breaches, or customer support.
4.5 Perform internal operations, such as fraud prevention and troubleshooting.
4.6 Send you information about products, services, promotions, and events, where permitted by law.

5. Cookies

We use cookies to enhance your experience by remembering your actions and preferences (e.g., login, language, font size) across sessions.

6. Data Sharing

We may share your personal and business data with:
6.1 Product Providers: For fulfilling your orders, including sharing your name, phone number, and location with shipping companies.
6.2 Third Parties: To provide a service you've requested or to comply with legal obligations.
6.3 Employers: If you're participating in any of our enterprise solutions.

7. Data Retention and Security

We retain your personal and business data as necessary to fulfill our legal and regulatory obligations. We take reasonable steps to protect your data and will modify or update your information upon your request. If required by law or upon your request, we may erase or archive your data.

8. Business Transfers

If Pick Chance is acquired or goes out of business, your data may be transferred to a third party as part of the transaction. The new owner will continue to use your data as described in this Privacy Policy.

9. Your Consent

By submitting your personal and business data, you consent to its transfer, storage, or processing in accordance with this Privacy Policy.