At Pick Chance, we prioritize protecting buyers' rights while shopping. Buyers can return products if they meet the conditions outlined in our return policy. Here are the key points to keep in mind:

1. Contact Us First

Before returning or exchanging any product, please contact our support team to initiate the process.

2. Return and Exchange Period

2.1 Standard Products: Products may be returned or exchanged within 48 hours of delivery, provided they are in their original condition, including packaging, accessories, and components.
2.2 Clothing Purchases: Clothing items have an extended return period of one week from the date of delivery. These items must also be in their original condition and packaging. The buyer is responsible for all shipping costs.

3. Replacement Policy

Customers can replace a product with another within 48 hours of delivery. However, the customer is responsible for both shipping costs and any price difference between the products.

4. Refund Process

5. Factory-Approved Returns

The buyer can request a product replacement if the factory approves the return.

7. Inspection Period

Manufacturers must inspect all returned products within 24 hours of receipt to confirm their condition and process the refund accordingly.

8. Discounted Products

9. Return Policy Changes

We reserve the right to modify our return policy at any time, either permanently or temporarily.

10. Complaint Handling

Manufacturers must address customer complaints within 48 hours of receiving them.

11. Non-Returnable Products

11.1 If more than 48 hours have passed since delivery..
11.2 If the product has been altered from its original condition.
11.3 Custom-made products designed to the customer's specifications.

12. Universal Return Policy Compliance

All products sold on Pick Chance are subject to our return and exchange policy, regardless of any other return policies from manufacturers.